Booking fee
A non-refundable booking fee is needed to secure your appointment. It's taken off the final cost of your treatment on the day.
The booking fee is amount, or how it's worked out.
Cancelling or rearranging
We understand plans change. If you need to cancel or rearrange, please give us at least 48 hours' notice, so we can offer your appointment to someone else.
If you give at least 48 hours' notice, confirm: your booking fee carries over to your new appointment / is lost.
You can cancel or rearrange by:
- calling 07792 686134
- emailing thefaceplacewales@gmail.com
- through the online booking system, if clients can manage bookings there
Late cancellations and missed appointments
If you cancel with less than 48 hours' notice, or don't attend your appointment, you'll lose your booking fee and may be charged the full cost of your treatment.
Arriving late
Please arrive on time. If you're late, we may need to shorten your treatment so the next client isn't kept waiting, and the full price will still apply. If you're very late, we may need to rearrange your appointment, which counts as a late cancellation.
confirm how late is "very late", e.g. 15 minutes
If we need to cancel
Occasionally we may need to rearrange your appointment, for example because of illness. If this happens, we'll contact you as soon as possible and you won't lose your booking fee.
On the day
Every treatment starts with a consultation. If Carly decides at your consultation that a treatment isn't suitable or safe for you, she won't go ahead. confirm what happens to the booking fee in this case
Questions
If you have any questions about this policy, please get in touch.
Last updated: date to add when published