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FAQs

Your questions, answered

Everything you might want to know before your visit. If your question isn't here, we're always happy to help.

Treatments and safety

Are the treatments safe?

Absolutely. All treatments are carried out using high-quality, regulated products by a registered nurse with over 10 years' medical experience, who is fully qualified and insured and trained in aesthetic medicine.

What treatments do you offer?

We offer a range of non-surgical aesthetic treatments, including lip enhancement, anti-wrinkle treatment, skin boosters, polynucleotides, chemical peels, microneedling, facials, vitamin injections and more. Each treatment is tailored to your needs after a thorough consultation.

See all treatments

Do I need a consultation?

Yes. Every treatment starts with a consultation with Carly, so she can talk through what you'd like and make sure it's right for you.

Will it hurt?

Most clients report minimal discomfort. We use numbing cream where appropriate and make sure you're comfortable throughout.

How long do results last?

It varies by treatment. For example, dermal fillers can last 6–18 months, anti-wrinkle treatment 3–4 months, and polynucleotides and skin boosters 3–6 months. At your consultation, we'll explain what to expect for your chosen treatment.

Before and after

Is there anything I should do before my appointment?

Yes. Avoid alcohol, blood-thinning medication (unless prescribed) and strenuous exercise for 24 hours before your appointment. We'll give you a full pre-treatment guide when you book.

What is the downtime after treatment?

Most aesthetic treatments have minimal downtime. You might have slight swelling, redness or bruising, but this usually settles within a few days.

What aftercare should I follow?

We give you detailed aftercare instructions for your treatment. Generally, avoid touching the area and wearing make-up for 24 hours, and avoid intense heat (sunbeds, saunas, exercise and so on) for 48 hours.

Booking and policies

How do I book an appointment?

You can book directly through our website, message us on social media, or contact us by phone or email.

Book online · 07792 686134 · thefaceplacewales@gmail.com

Do you take deposits?

Yes. A non-refundable booking fee is needed to secure your appointment. It's taken off the final cost of your treatment.

What's your cancellation policy?

We ask for at least 48 hours' notice to cancel or rearrange. Late cancellations or no-shows will lose their deposit and may be charged in full.

Visiting us

Where are you?

Room 2, 11–12 Morgan Street, Tredegar NP22 3NA.

Get directions

Is there parking nearby?

Yes, there's a car park directly opposite the clinic, plus street parking.

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Still have a question?

We're happy to help

Get in touch and we'll get back to you, usually within 24 hours.